A live agent’s website has been live-streamed in the UK and the US, as well as in the UAE, according to Alitalias site.
The company’s first live agent in the Middle East was launched in the Gulf in 2013.
Live agent sites have become increasingly popular in the US in recent years, with companies like Alitalian and Agent9 launching more than 100 in the last year alone.
Alitaliamedia’s website is now available to users in the United Kingdom, and its mobile app is available for iOS and Android, with the latter launching this week.
It features a dashboard of agents’ data, plus a contact list, contact forms, and other information for those interested in contacting them.
Alitiamedia also has a mobile application for the UK that is available in both English and Arabic, and the company said it was aiming to launch a mobile app for the UAE soon.
Alits live agent site will be available to Alias and other Alitalias agents.
Alias is also planning to launch an online tool for agents, which will allow users to quickly sign up for their services, as a result of a new partnership with the UAE’s State Information Service.